SHPPING POLICY

At Seraphine Amoria Couture, every garment is a bespoke creation, handcrafted exclusively for each client. Our shipping service reflects the same level of care, discretion, and refinement as our couture process.

COUTURE ORDER PRODUCTION & DISPATCH

All couture pieces are custom-made or one-of-a-kind garments, created only after a personal consultation with the client. Production timelines may extend over several weeks to several months, depending on design complexity and craftsmanship.

Shipping timelines begin only after the garment has been fully completed and approved for dispatch.

WORLDWIDE SHIPPING

We are pleased to offer complimentary international shipping on all Seraphine Amoria Couture orders.

  • International shipping: Complimentary via FedEx
  • Estimated delivery: 6–12 business days after dispatch
  • Delivery options include home delivery or exclusive pick-up points, subject to destination availability

Please note that customs duties, import taxes, or clearance fees may apply for international deliveries. These charges are determined by local authorities and remain the responsibility of the client.

SHIPPING WITHIN SRI LANKA

Couture orders within Sri Lanka are delivered via CityPack, ensuring careful handling from our atelier to your address.

  • Complimentary delivery on all couture orders within Sri Lanka
  • Estimated delivery timeframe: 4–7 business days after dispatch
  • Home delivery or secure pick-up point collection available

IMPORTANT SHIPPING NOTES

  • Shipping timelines exclude couture production time
  • Seraphine Amoria Couture is not responsible for delays caused by customs procedures, courier operations, or unforeseen circumstances beyond our control
  • Clients will receive a shipment confirmation once their couture piece has been dispatched

Seraphine Amoria Couture is dedicated to delivering a refined, seamless, and luxury shipping experience, ensuring each bespoke creation arrives in perfect condition and ready to be unveiled.

SHIPPING WITHN SRI LANKA

  • Delivery timeframe: 4–7 working days.
  • Choose between home delivery or pick-up point collection.
Returns & Exchanges
  • Returns accepted only within Sri Lanka and must be made within 14 days of receipt.
  • Customers are responsible for return shipping costs to send items to our warehouse.
  • Returned items must be in original, unworn condition.
  • Exchanges are not available.

WORLDWIDE SHIPPING

We deliver our curated collections anywhere in the world.

  • Flat shipping fee: USD 60 per order
  • Estimated delivery: 6–12 working days
  • Choose home delivery or select from our exclusive pick-up points

Please Note:

  • International orders are final sale – returns are not accepted.
  • Exchanges are unavailable for international orders.
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