ORDERING
How do I place an order?
Placing an order is simple. Explore our curated collection, select the pieces that resonate with your style, and add them to your bag. When you’re ready, proceed to checkout, where you can securely complete your purchase. Once your order is confirmed, you will receive a confirmation email with all the details of your purchase, so you can track your order as it is carefully prepared and dispatched.
Can I cancel or change my order after placing it?
Yes. We understand that sometimes plans change. Orders can be canceled or modified within 4 hours of purchase. After this window, your order will be processed with meticulous attention to detail and prepared for shipping, ensuring your items arrive in perfect condition.
Do you offer personalized or custom items?
Absolutely. Certain pieces in our collection can be personalized to reflect your unique style and individuality. From monograms to custom finishes, our goal is to create pieces that are truly one-of-a-kind, just like you. To explore all available options and learn more about our bespoke offerings, please visit the Bespoke section in our menu, where you’ll find all the details about how we can craft something exclusively for you.
PAYMENTS
What payment methods do you accept?
We accept a variety of secure payment options for your convenience. These include major credit and debit cards such as Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
How do I make a payment?
Payments can be made securely at checkout. Simply select your preferred method, enter the required details, and complete your purchase. Our payment system is fully encrypted to ensure your information is kept safe at all times.
Can I get payment details and an invoice for my order?
Yes. Once your order is completed, an invoice will be automatically sent to your email. Should you require an additional copy or have any questions about your payment, our support team will be happy to assist you.
REFUNDS & RETURNS
How do I request a refund?
If your order qualifies for a refund, you may submit a request through our Return & Refund Form or reach out to our customer service team. We handle each request with care to ensure a smooth and professional experience.
How long does it take to process a refund?
Refunds are typically processed within 7–15 business days, depending on your payment method. Once completed, you will receive a confirmation email. Please note that processing times may vary slightly due to banking procedures.
Are customers responsible for import taxes and duties?
Yes, local authorities may impose import duties and taxes when your order arrives. These charges are determined by the value of each item and can vary from country to country, making it difficult for us to provide precise estimates.
To avoid surprises, we recommend reviewing your local customs website or contacting your customs office directly before placing an order. Please note that customs clearance and any associated fees are beyond our control, and we are not responsible for import duties, taxes, or delays.
SIZING AND FIT
How do I know my correct size?
To ensure the perfect fit, please refer to our Size Guide, available on every product page. Each guide is thoughtfully designed to help you select the size that best complements your silhouette.
Do you provide assistance with sizing?
Yes. Our dedicated support team is available to help you choose the right fit. Simply share your measurements, and we will provide personalized guidance to ensure your selection is as flattering and comfortable as possible.