REFUNDS AND RETURNS

All Seraphine Amoria Couture pieces are one-of-a-kind creations or made-to-measure garments, individually crafted for each client.

The images displayed represent design references or previous couture creations. Every couture order is produced exclusively after a personal consultation with the client, taking into account measurements, fabric selection, design modifications, and styling preferences.

Due to the artisanal nature of couture:

  • Each piece is custom-made
  • Production timelines may span several weeks to several months
  • No two couture garments are identical

SHIPPING – WORLDWIDE

We proudly ship Seraphine Amoria Couture pieces worldwide via FedEx, ensuring secure and premium handling from our atelier to your destination.

  • Flat shipping fee: USD 60 per order
  • Estimated delivery: 6–12 business days after completion of the garment
  • Delivery options include home delivery to your desired location

Please note that international customs duties, taxes, or import fees may apply and are determined by local authorities. These charges are the responsibility of the client and vary based on destination country and item value.

SHIPPING – SRI LANKA

Couture orders within Sri Lanka are delivered via CityPack, with the same level of care and discretion.

  • Estimated delivery timeframe: 4–7 business days after completion
  • Home delivery available

RETURNS, REFUNDS & EXCHANGES

Due to the custom, made-to-measure, and bespoke nature of Seraphine Amoria Couture:

  • All couture orders are final sale
  • Returns are not accepted
  • Refunds are not provided
  • Exchanges are not available

This policy applies to both local and international couture orders, without exception.

By confirming a couture order, the client acknowledges that the garment is being created exclusively for them, following a detailed consultation and extended production process.

CLIENT COMMITMENT

Seraphine Amoria Couture is dedicated to craftsmanship, precision, and personalized luxury.

We work closely with each client throughout the consultation and creation journey to ensure clarity, satisfaction, and a final piece that reflects the essence of the wearer and the house.

At Seraphine Amoria, we are committed to delivering refined craftsmanship and a seamless customer experience. Please review our Refund & Returns Policy carefully before making a purchase.

Any request for a refund or return must be submitted via the Refund & Returns Form, available here. Request A Refund or a Return

Eligibility for Returns

  • Returns are accepted within Sri Lanka only
  • Requests must be made within 7 days of receiving your order
  • Items must be unworn, unused, unwashed, and in their original condition, with all tags and packaging intact

Any item that shows signs of wear, damage, or alteration will not be eligible for return.

Return Shipping

  • Customers are responsible for all return shipping costs to our warehouse
  • We recommend using a reliable courier service, as Seraphine Amoria is not responsible for items lost or damaged during return transit

Refunds & Store Credit

Once your return is received and inspected, we will issue a store credit, which can be used for future purchases.

You will be notified once your return has been approved and processed.

Exchanges

  • Exchanges are not available for Sri Lankan orders

Non-Returnable Items

  • Items returned outside the 14-day window
  • Items that are worn, damaged, or not in original condition

We take pride in ensuring every Seraphine Amoria piece meets our quality standards and arrives ready to be enjoyed. If you have any questions regarding returns or refunds, please contact our customer support team prior to initiating a return.

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